Last Updated: [Insert Date]

Psychosocial Recovery Coach (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with the Australian Privacy Principles (APPs) and NDIS Quality & Safeguards standards.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, website, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

Personal Details

• Full name

• Email address

• Phone number

• Address or general location

NDIS-Related Information

• NDIS number

• Plan details relevant to support

• Funding type (plan-managed, self-managed, or NDIA-managed)

Health & Wellbeing Information

• Psychosocial needs

• Support history

• Any information you voluntarily share for your coaching or care plan

Website & Communication Data

• Messages sent via forms

• Cookies or website analytics

• Browsing interactions (non-identifiable)

2. How We Collect Your Information

We collect information when:

• You submit a referral or enquiry form

• You sign up for services

• You communicate via phone, email, SMS, or online platforms

• A support coordinator or representative provides details (with your consent)

• You visit our website (analytics only)

3. Why We Collect Your Information

We collect information to:

• Deliver psychosocial recovery coaching

• Create personalised support plans

• Communicate with you about your services

• Coordinate with support coordinators or providers

• Improve our service delivery and client experience

• Comply with NDIS and privacy regulations

We only collect information that is necessary for your support.

4. How We Use Your Information

Your information may be used for:

• Understanding your goals, needs, and preferences

• Scheduling appointments

• Reporting or updates required under NDIS guidelines

• Administrative and billing purposes

• Safety, risk assessments, and duty of care requirements

We do not sell, rent, or trade your personal data — ever.

5. Disclosure of Your Information

We may share information only when necessary and only with:

• Your support coordinator

• Relevant service providers involved in your care

• NDIS or regulatory bodies (if required)

• Emergency services (in urgent situations)

Information is shared only with your consent, except where required by law or safety obligations.

6. How We Store & Protect Your Information

We take strong measures to protect your data, including:

• Secure digital storage

• Password-protected systems

• Restricted staff access

• Encryption where applicable

We retain information only for as long as necessary under NDIS guidelines.

7. Your Rights

You have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Withdraw consent to share information

• Ask how your information is stored or used

• Make a privacy complaint

8. Cookies & Website Tracking

Our website may use cookies or analytics tools to:

• Improve user experience

• Monitor website performance

• Understand how visitors use the site

No identifiable information is stored through cookies.

9. Third-Party Services

We may use secure third-party tools for:

• Scheduling

• Payment processing

• Cloud storage

• Website analytics

These providers follow strict privacy and security standards.

10. Complaints & Contact

If you have concerns about your privacy, you may contact us at:

Email: info@psychosocialrecoverycoach.com
Phone: [Insert Number]
Address: [Insert Address / City]

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website with the updated date.