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Our Services

Your Path to Support & Stability

We Provide Personalised Coaching and Assistance to Help You Thrive

Psychosocial Recovery Coaching

Supporting participants to build resilience, manage challenges, and work toward meaningful recovery.

Includes:

Personalised recovery planning
Goal-setting & skill-building
Emotional regulation strategies
Ongoing coaching & check-ins
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Daily Living Assistance

Helping participants develop practical skills to manage everyday tasks and live more independently.

Includes:

Routine planning
Skill development
Community participation support
Confidence-building in daily tasks
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NDIS Compliance & Support Guidance

Guiding participants through understanding and using their NDIS plan effectively.

Includes:

Plan reviews & support
Assistance with NDIS processes
Understanding funding & services
Connecting with the right supports
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Accessibility Support

Ensuring participants have the tools, resources, and adjustments they need for safe, accessible living.

Includes:

Communication support
Mobility & accessibility assistance
Environment adjustments guidance
Resources tailored to participant needs
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Support work

  • Assist Accommodation / Tenancy
  • Assist access / Maintain Employment
  • High Care Personal Activities
  • Assist Life Stage Transition
  • Assist Personal Care/ Activities
  • Assist Travel / Transport
  • Community Access
  • Community Participation
  • Championship
  • Assist Daily Task / Caring / Shared Living
  • Development of Life Skills
  • Household Task
  • Spec Support Employ
  • Group Recreation Support
  • Education Support
  • After School Homework / Education
  • Assist in Employment
  • Advocate Services
  • Recreation and Sports

Psychosocial Recovery Coach

1. Recovery-Oriented Practice
  • Support participants to define their own recovery goals, values, and priorities in line with the NDIS Recovery Framework.
  • Promote hope, self-determination, autonomy, and strengths-based practice.
  • Recognize lived experience as central to recovery and respect the participant’s voice at all times.
2. Person-Centered Planning & Goal Achievement
  • Collaborate with participants to develop and implement individualized recovery plans aligned with their NDIS goals.
  • Break long-term goals into achievable, measurable steps.
  • Support skill development in areas such as emotional regulation, daily living, social participation, and self-advocacy.
3. Psychosocial Support & Capacity Building
  • Provide practical and emotional support to improve independence, confidence, and resilience.
  • Assist participants to build skills in:
  • Coping strategies and wellbeing routines.
  • Decision-making and problem-solving.
  • Community participation and social connection.
  • Encourage development of natural supports and peer networks.
4. Mental Health & Wellbeing Support
  • Support participants to better understand their mental health and identify early warning signs and triggers.
  • Assist with relapse prevention planning and wellness planning.
  • Work within scope to provide non-clinical support while recognising when referrals are required
5. Coordination & Service Navigation
  • Assist participants to navigate the NDIS system and understand their plan.
  • Coordinate supports with:
  • Mental health services.
  • GPs, psychiatrists, psychologists, and allied health professionals.
  • Housing, employment, and community services.
  • Advocate for participant needs in a respectful, ethical manner.
6. Risk Awareness & Crisis Support
  • Identify and respond appropriately to risk indicators, including deterioration in mental health.
  • Support implementation of risk management and safety plans.
  • Escalate concerns and follow organisational and NDIS safeguarding procedures when required.
7. Trauma-Informed & Culturally Responsive Practice
  • Apply trauma-informed principles to promote emotional safety and trust.
  • Respect cultural identity, lived experience, and individual communication styles.
  • Adapt support to meet the needs of culturally and linguistically diverse participants.
8. Documentation & Compliance
  • Maintain accurate, timely, and confidential case notes in line with NDIS Practice Standards.
  • Document progress toward goals and report outcomes as required.
  • Comply with privacy, consent, and information-sharing policies.
9. Collaboration & Professional Practice
  • Work collaboratively within multidisciplinary teams.
  • Participate in supervision, reflective practice, and ongoing professional development.
  • Maintain ethical boundaries and operate within scope of practice.
10. Quality, Safeguarding & Continuous Improvement
  • Uphold NDIS Quality and Safeguards Commission requirements
  • Promote participant rights, dignity, and choice.
  • Contribute to service improvement through feedback and reflective practice.

Counsellor

1. Therapeutic Engagement & Counselling Practice
  • Uphold NDIS Quality and Safeguards Commission requirements
  • Promote participant rights, dignity, and choice.
  • Contribute to service improvement through feedback and reflective practice.
2. Assessment & Formulation
  • Conduct comprehensive psychosocial assessments to understand presenting issues, strengths, and risk factors.
  • Collaborate with clients to develop clear therapeutic goals and treatment plans.
  • Continuously review and adapt interventions based on client progress and feedback.
3. Client-Centred & Strengths-Based Support
  • Empower clients to identify their strengths, values, and coping strategies.
  • Support emotional regulation, resilience, self-awareness, and problem-solving skills.
  • Promote autonomy, informed choice, and self-advocacy.
4. Mental Health & Emotional Wellbeing Support
  • Support clients experiencing anxiety, depression, trauma, grief, stress, relationship challenges, and life transitions.
  • Assist clients to recognise triggers, early warning signs, and protective factors.
  • Provide psychoeducation to support understanding of mental health and wellbeing.
5. Risk Assessment & Ethical Response
  • Identify and assess risk of harm to self or others and respond in line with organisational policies and ethical guidelines.
  • Develop and support safety plans where required.
  • Make timely and appropriate referrals to clinical or emergency services when concerns exceed scope.
6. Trauma-Informed & Culturally Safe Practice
  • Apply trauma-informed principles to ensure emotional safety, choice, and collaboration
  • Deliver culturally responsive counselling that respects diversity, identity, and lived experience.
  • Adapt communication approaches to meet individual client needs.
7. Collaboration & Referral
  • Work collaboratively within multidisciplinary teams and external service providers.
  • Liaise with GPs, psychologists, psychiatrists, social workers, and allied health professionals as appropriate.
  • Advocate for client needs while maintaining professional boundaries.
8. Documentation & Compliance.
  • Maintain accurate, timely, and confidential case notes and clinical records.
  • Comply with privacy legislation, informed consent, and record-keeping requirements.
  • Meet relevant professional, ethical, and organisational standards.
9. Professional Development & Supervision
  • Participate in regular clinical supervision and reflective practice.
  • Engage in ongoing professional development to maintain skills and ethical competence.
  • Stay informed of current evidence-based practices and sector requirements.
10. Quality, Safeguarding & Continuous Improvement
  • Uphold client rights, dignity, and confidentiality.
  • Contribute to service quality improvement initiatives.
  • Maintain ethical conduct aligned with professional counselling bodies.

Testimonials

Real Stories From Our Amazing Clients

I used to feel overwhelmed with daily tasks, but my recovery coach helped me break everything into simple steps. Now I feel more capable, organised, and supported. I finally see progress in my life.

Amelia R. Client

I’ve worked with other providers before, but Kaira’s team actually listens. They guided me through my NDIS supports, explained everything clearly, and always checked in. I feel respected and valued.

Darren L. Client

My coach has been patient, kind, and consistent. Whether it was emotional support or day-to-day planning, they helped me feel grounded again. I’m more independent now than ever.

Sofia M. Client

With Kaira’s help, I built better routines, improved my communication skills, and learned how to manage stress. The changes are real, and I’m proud of how far I’ve come.

James P. Client

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Satisfied clients and we are always consistent in our service
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Whether you’re ready to start your coaching journey or simply want to learn more, I’d love to hear from you.

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